oj5740 Printer Offline Windows

HP Officejet 5740 Printer - Printer is Offline (Windows)

If the status of the printer appears as offline or if the printer is offline message displays on the computer, you won’t be able to print from your printer. If the printer status is offline, it indicates that the computer is not able to communicate with the printer. In certain network conditions, the printer might go offline all of a sudden.

Fix this problem automatically

HP Print and Scan Doctor is a tool offered by HP that allows you to test the connection status of your printer, recognizes and resolves the printing problems. Download the HP Print and Scan Doctor tool to perform most of the troubleshooting tasks.

At times you can also use HP Print and Scan Doctor tool for troubleshooting firewall issues as well.

  • If you have HP Print and Scan Doctor tool installed already, access it from your computer desktop, else you can download it from our website.
  • To use the HP Print and Scan Doctor tool, double-click on it.
  • From the Welcome screen, click the Start option.
  • Choose your printer, and then click Next.
  • This displays the Finding and Fixing Problems
    Choose your OJ 5740 printer in the HP Print and Scan Doctor Tool
    HP-oj-5740-Print-and-Scan-Doctor-is-a-tool
  • Choose to click Fix Printing.
  • Verify the list of actionable items that are displayed in the HP Print and Scan Doctor results screen.
    • Click Test Print or click Skip, if a white color check mark is displayed confirming that the printer has passed the tests.
    • If it displays a white wrench, it indicates that the Print and Scan Doctor diagnosed and recovered an issue. Click Test Print or click Skip.
    • The test has failed and requires a user action if a yellow exclamation point appears, but this step can be ignored and proceed to click Test Print or click Skip.
    • Continue with the instructions on your printer’s control panel screen if you notice a red X.

After completing the above step, the HP Print and Scan Doctor tool rectifies the printer issue and lets you print the print jobs normally.

If the problems persist even after using the HP Print and Scan tool, you can try the other possible ways to resolve the printer offline issue.

Manual steps to solve the problem

Make use of the following steps until the printer comes online and you can start printing.

Step 1: Set your printer as a default one and unpause printing

When you install another print driver, the default print driver might have changed from the driver you installed, such as a Web Services for Devices (WSD) driver with the same name. Change the default print driver to your originally installed driver and make sure the printer is not set for offline use.

  • Restart the printer.
  • Open Devices and Printers and find your printer icon which you have installed originally.
  • Set your printer as the default one.
  • Right-click on the default printer icon, and then choose See what’s printing. The print queue window displays.
  • Click the option Printer. If a tick mark is displayed next to Pause Printing and Use Printer Offline, click each item to take out the tick mark.

Try printing. If the printer does not print and stays offline or goes offline recurrently, continue to the next step.

Step 2: Reset the printer and check the connection status

Reset the printer to restore a connection to the computer.

  • Restart your printer and then check the status of the printer to see if it prints.
  • If the computer still shows the status of the printer as offline, discard the power cable from the printer.
  • Detach the printer’s power cable from the wall socket.
  • Wait for a few minutes. Restart the computer in the meantime.
  • Replug the power cable into the printer’s rear and wall socket.
  • Power on the printer.
  • Make sure the printer is connected to any of your wired or wireless networks.

Try printing. If the printer does not print and stays offline or goes offline recurrently, continue to the next step.

Step 3: Make sure you have selected the correct port

If the driver does not use the exact port, the printer stays offline as the connection cannot be made.

  • Open Devices and Printers.
  • In the Devices and Printers window that opens, right-click on your printer to select Printer Properties.
  • In the Properties window that opens, click the Ports
  • Look for your printer name in the Printers
    • When your printer uses a USB connection, see if your port name or description includes USB or DOT4
    • When your printer uses a network connection, see if your port name or description includes WSD, network, Standard TCP/IP Port, or HP Standard TCP/IP Port.
  • If the selection does not match the existing connection used by the printer, you will have to choose the correct port type.

Try printing. If the printer does not print and stays offline or goes offline recurrently, continue to the next step.

Step 4: Reinstall your printer using HP Printer Assistant

Uninstall the printer devices and then install them again using the HP printer Assistant software.

  • Open Devices and Printers window, right-click on any of the HP printer icons, and then select Remove Device.
  • If any other printer icon is shown, right-click on it, and then select Remove Device. All printer devices must be removed.
  • Open HP Printer Assistant. Read and perform the prompts on the screen to add a new printer.
  • In the Devices and Printers window that opens, right-click on your printer to select Printer Properties.
  • In the Properties window that opens, click the Ports tab and then select the Standard Port you have created earlier. A second printer is displayed in the list of devices.
  • Try printing by using the HP Printer software. If the printer does not print and stays offline or goes offline, continue to the next step

Step 5: Additional things to try

If you have performed all the above steps and still you find the printer status offline, try these possible solutions depending on the connection type you are using.

  • Update the HP printer firmware
  • Don’t connect the printer to a guest or host network
  • Change from wireless to a direct USB or Ethernet connection
  • Uninstall and reinstall the printer
  • Disable Simple Network Management Protocol (SNMP)
  • Disable IPv6 (for wireless network connections)
  • Move the wireless printer closer to the router
  • Try connecting the printer to another computer
  • Reinstall the printer software

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